Countryside Alliance - love the countryside

We respect your privacy!

This statement explains the privacy and data protection practices which apply to all websites operated by the Countryside Alliance (company number 5227778) of 367 Kennington Road, London SE11 4PT. It also applies to our use of text messaging. All websites link to this Policy where it applies.

We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

last update - 28^th September 2010

What information do we collect?

We collect two kinds of information about our users:

1. non-personal information such as IP address (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many individuals use our sites, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information doesn't tell us anything about who you are or where you live, it simply allows us to monitor and improve our service.
2. personal information such as name, postal address, telephone number, e-mail address, date of birth (where appropriate), card or bank details, information about your interests and hobbies etc. We collect this information only in connection with specific activities, such as registration or membership requests, product purchases, feedback, donations, competition entries etc. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service by analysing or reviewing the information that you provide to ensure that we give you access to or send you the information that you are interested in. You don't have to disclose any of this information to browse our sites. However, if you do choose to withhold requested information, we may not be able to provide you with certain services.

How is the information used?

Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy. We will use the information you provide to:

• fulfill your requests, for example applications for membership, donations, competition entries, participation in campaigns and provision of information;
• process sales transactions, donations, or other payments and verify financial transactions;
• handle orders, deliver products and communicate with you about orders;
• identify contributors
• provide a personalised service to you when you visit our websites e.g. by customising the content and/or layout of our pages for each individual user;
• record any contact we have with you;
• prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf;
• in aggregate (and therefore anonymously) to profile your use of the websites and carry out research on our users' demographics, interests and behaviour to help us gain a better understanding of how our users navigate and use the websites, and to enable us to improve our service to you; and
• provide you with information which we think may be of interest to you, as explained below.

As well as using personal information to fulfil requests, we also like to keep our supporters informed about the Countryside Alliance’s campaigns, activities and promotions or about updates to our sites. From time to time we also share personal information with other like-minded organisations, but we will not share your information if you have indicated that you do not want us to do so.

In addition, we sometimes contact our members and supporters with offers from companies that benefit the Countryside Alliance and that we think may be of interest. In some cases we work with a company or organisation to promote the Countryside Alliance and may pass your information to that company or organisation so that they can contact you about the promotion. When submitting your personal information, you will be given the option not to be included in mailings or other contacts from the Countryside Alliance or other organisations (whether by post, e-mail or other electronic messaging, telephone or fax). If you do agree to receive this information and later decide that you no longer wish to be contacted, you can let us know by e-mailing: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by telephoning 020 7840 9300.

If we contact you by email or text message, each time you receive a message you will also have the option to decline to receive further information from us in that manner.

We may use other companies to provide services on our behalf, including packaging, mailing and delivering purchases, answering customer's questions' about products or services, sending postal mail, e-mails and text messages, analysing data and processing credit card payments. We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose. We require all such companies to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.

We may disclose aggregate statistics about our site visitors, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.

We may disclose personal information if we receive a complaint about any content you have posted or transmitted to or from one of our sites, if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of the Countryside Alliance, its sites or its visitors.

Except as indicated above, we will not use or transfer this data to any third parties without your prior permission.

Links

Our sites contain links to other sites. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit. Contact its owner or operator if you have any concerns or questions.

Security

We place great importance on the security of all personally identifiable information associated with our supporters, customers and users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use secure server software (SSL) to encrypt financial information you input before it is sent to us, and our database is hosted in a secure data centre. Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Use of cookies

A cookie is a small piece of data, which can include a unique identifier that is set on your computer or mobile phone (referred to here as a "device") browser, if your browser's preferences allow it, by a website and is stored on your device's hard drive.

To protect your privacy your browser permits a website to only access the cookies that it has set. Most web browsers automatically accept cookies, but if you prefer, you should be able to set your browser to prevent that. As each browser is different check the ‘Help’ Menu to learn how to change your cookie preferences. Please note that you may not be able to take full advantage of a website if you do accept its’ cookies.

Cookies can be used for a variety of purposes, such as providing personalised pages.  At present, we use them to work out how many people visit our sites and to provide ecommerce facilities.

Further information about cookies can be found at the Interactive Advertising Bureau's website www.allaboutcookies.org.

Where is the information stored?

Information that you submit via our websites may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).  This is necessary in order to process the information and to send you the information you have requested. Information submitted by you may be transferred by us to other reputable third party organisations as referred to in this Policy and these may be situated outside the European Economic Area.

Changes to this notice

From time to time we may update this notice. We will post such changes on this page so that you are always aware of how the Countryside Alliance uses your personal information and in what circumstances we disclose it. You are advised to ensure that you check this page regularly.

Your acceptance of this Policy

By using our sites, you consent to the collection and use of information by the Countryside Alliance in accordance with our Privacy Policy. If you do not agree to this Policy, please do not use our sites.

Access to your personal information
Any personal information submitted via our websites or by text is treated in accordance with the Data Protection Act 1998.

To find out more about your entitlements under this legislation, visit the Information Commissioner's website: http://www.ico.gov.uk/.

If you would like to review or revise information you have previously provided to us online, you may do so by emailing This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you or if you have any questions relating to this Privacy Policy or how we use the personal information we have about you, please write to:
Countryside Alliance Membership
The Old Town Hall
367 Kennington Road
London
SE11 4PT

Keep us updated

Maintaining accurate information is important to our work and to our relationship with our supporters. If your details change, please e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or telephone 020 7840 9300. To help us identify you in our database please remember to tell us your old details.

Further information

If you have any other questions about how we deal with personal information, please contact:
Countryside Alliance Membership Department
The Old Town Hall,
367 Kennington Road
London
SE11 4PT